Cancellations

Please read through our Cancellation Policy terms and conditions outlined below. 

Any requests to cancel or alter reservation dates must be in writing to boatharbourjettybnb@bigpond.com. and will be reviewed during office hours 9am - 5pm daily. Requests received after 5:00pm are deemed to have been received the following day. Unfortunately we are unable to accept requests to cancel or change reservation dates by phone or text messaging. 

Please ensure that you have read through our Terms & Conditions (T&Cs) as well as our Cancellation Policy (CP). By making a booking for accommodation, guests warrant they have read the T&Cs and CP and agree to be bound by them. For bookings made through third party booking sites - the Cancellation Policy for that site applies with no exceptions (30 days strict cancellation policy).

As we are a very small business and operate at full occupancy we are unable to make any exceptions with regards to our cancellation policy set out below.

We recommend ensuring you have adequate travel insurance for any unexpected circumstances which may impact your ability to travel. 
 

30 Days or more prior to arrival: 

  • We offer a full refund (less associated credit card processing fees) for cancellations up to 30 days prior to check-in date.
  • Alterations may be made to reservation dates (subject to availability of desired room and dates).

 

Less than 30 days but more than 7 days to arrival date:

  • For cancellation less than 30 days, but more than 7 days to check-in date, a refund of 50% of booking amount will be processed  
  • Alterations to reservation dates including credit notes are not available


Less than 7 days but more than 24 hours to arrival date:

  • For cancellations less than 7 days but more than 24 hours to arrival date, a refund of 30% of booking amount will be processed
  • Alterations to reservation dates including credit notes are not available

 

We are unable to provide refunds with less than 24 hours written cancellation notice

"No Shows" are charged full accommodation payment and a refund is not available.